CYBERSHOP

08 9227 8589

471 William Street,
Perth WA 6000

Monday - Friday
9am - 5pm

Saturday 9am to 1pm

Perth's Local Technology Experts

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General
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. CyberShop reserves the right to make changes to this site and these terms and conditions at any time.

The products and services offered for sale by CyberShop are only available to individuals who can make legally binding contracts. The products and services are not available to persons under the age of 18 years old and any other persons who are legally prohibited from entering into binding contracts

GST
All prices shown on the web site include GST. CYBERSHOP does not sell GST exempt.

Delivery
Deliveries will only be made to a customer’s nominated Business or Residential address. Couriers will not deliver to P.O. Boxes. Signatures obtained from that address will be deemed to have the same effect as that of the customer and will constitute the completion of the contract.

Shipping
CYBERSHOP uses a number of registered couriers to deliver products to Australia and overseas. Most of these registered couriers have tracking facilities available with thier services. When a tracking number is available for an order the customer will be updated with the tracking information. Order weight is determined by actual weight or volumetric weight (1m3 = 250KG), whichever is greater. Volumetric weight can be calculated as follows .

(Package Length(m) * Package Width(m) * Package Depth(m)) * 250 = Volumetric Weight in KG.

You can also calculate using dimensions in Centemeters using ((L*W*D)/1000000)*250 = KG

Example: Order contains 2 laptops, with each one being in a box with dimensions 45x35x8 in Centemeters weighing 2.8KG each.

(.45*.35*.08) * 250 = 3.15KG per box, 2 boxes (one per laptop) = 6.30KG. 

Actual Weight = 2.8 * 2 = 5.6KG, volumetric weight is higher so the order weight will be 6.30KG.

Our shopping cart makes every effort to account for volumetric weight when calculating shipping for an order. However in some cases for some destinations a manual calculation may be required.

 Errors and Omissions

All reasonable care has been exercised in the preparation of the information on this site, errors and omissions can occur however and CyberShop cannot accept responsibility for such errors or consequences thereof. Please notify us if any are discovered to enable us to rectify them promptly.

Ordering Goods
Any order placed by you in the manner described in this Web Site is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified in this Web Site at the time you place your order. CyberShop reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this Web Site, or an error in your order. There may be reasons why CyberShop cannot fulfil your order. Therefore, your contract with CyberShop only comes into existence when CyberShop advises you that it has accepted your order and receipt of your payment has been confirmed.

Prices of products and services and delivery and other charges displayed on this Web Site are current at the time of issue, but may change at any time and are subject to availability. The availability of products and services may change from time to time.

CYBERSHOP will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you on dispatch from CYBERSHOP.

You are responsible for any taxes, duties or other liabilities imposed by any governmental agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any products or services acquired or ordered by you from this Web Site.

Warranty
All products sold by CYBERSHOP come with the manufacturer’s warranty. For faster warranty repairs please contact the manufacturer directly. If you require assistance with warranty claims please do not hesitate to contact us. To find our where your closest service centre is, please click here.

Returns
Please review your orders carefully before you place them. Once an order has been made, the product is considered sold and cannot be returned to CYBERSHOP.

Goods which can be returned are those which are dead on arrival. In situations like this, the consumer has up to seven days to return the goods back to CYBERSHOP for an exchange for a non-defective product.

If goods are required to be returned to CYBERSHOP, please follow our Returns Authorisation procedure.

Returns Authorisation Procedure
CYBERSHOP will not accept product returns unless the product is accompanied by a Return Authorisation (RA) number. To obtain a RA number, please email: ra@cybershop.com.au with the following information:

 

  • Your Full Name
  • Tax Invoice Number
  • PDF copy of your Tax Invoice if possible
  • Decent Fault Description (Item Broken, Faulty”, “Dead” or “DOA” as description is not accepted)
  • Your Contact Information

 

We will then process your request and if approved, we will email you the RA number. Once you have been assigned an RA number you must return the goods to us within 14 working days or else your RA number will lapse and you will be required to reapply. The procedure for returning the goods once you have recieved the RA number is as follows:

 

  • Return the item in person at CYBERSHOP Unit 3, 471 William Street, PERTH WA 6000
  • Ship/Post the item to CYBERSHOP at Unit 3, 471 William Street, PERTH WA 6000

 

Please note: 

    • When shipping an item back for RA, take care to package the item appropriately. CYBERSHOP reccomends the original Manufacturer's Packaging. CYBERSHOP is not liable for damage sustained in transit by couriers. Damage sustained during transit may be declared as physical damage which will void the warranty. Items shipped back for general RA should only include the faulty item and power source, 3rd party accessories will NOT be returned to the customer (IE: Motherboard returned with CPU when motherboard is faulty, customer will not get CPU returned).

    • When returning an item as Dead on Arrival (DOA), ALL packaging and accessories are required. Any accessories or packaging will be charged at the current RRP rate for that part. For example, returning a Laptop without it's charger/cable will result in the customer either supplying the correct charger or the customer being billed for a brand new charger as part of the return process.

    • Certain items require specific attention prior to shipping. For example, Motherboards carrying the LGA socket type (Intel Sockets 1150, 1151, 2011v3) MUST have the protective cover attached to the top of the socket.
    • All ESD sensitive items MUST be returned in an acceptable static bag with sufficient padding around the outside of the bag.

    • CPUs MUST be returned in apprioriate packaging as to avoid damage to the pins.

  • For more information or advice on how to pack your item for RA, please email ra@cybershop.com.au with your RA number to ask for the recommended way to return your item.