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Frequently Asked Questions

 

Please see below for a list of Frequently Asked Questions. If you do not see your question listed below please use the Contact Us page to send us your question or inquiry. One of our friendly team will respond to your inquiry once we receive it.


Questions


What payment types/methods do you accept?
Can I pay for my online order on pickup?
What delivery options do you provide?
Where can I view terms, conditions and policies?
About zipMoney

What is zipMoney?
Who can apply?
How can I apply?
What else should I know?
What are the benefits?
What are the fees?
Where can I find out more?

Online pricing, does it include GST?
What currencies do you accept?
Where do you ship to?
How long will it take for my order to arrive once shipped?
Online stock levels, are they accurate?
How do I place an order?
How do I find out the exact price for delivery?
Do you price match?
How do I go about buying a custom desktop computer system? 
What if I want to build my own Gaming PC, but don’t know how? 
What are your opening hours?

 

 

Answers


What payment types/methods do you accept? 

  • Credit Card
  • zipMoney
  • Direct Deposit
  • EFTPOS (Instore Only)
  • Cash (Instore Only)

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Can I pay for my online order on pickup?

  • You can place an order online and pay for it in store on collection using Cash or Credit Card
  • MasterCard and VISA in store payments attract a 1% credit card surcharge
  • AMEX in store payments attract a 3% credit card surcharge.

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What delivery options do you provide?

  • Perth Metropolitan Same Day, Cut off at Midday AWST
  • Australian Overnight Air Bag, Cut off at 1:30PM AWST
  • Australian Domestic Road Express, Cut off at 3PM AWST
  • Worldwide Express, Cut off at 3:30PM AWST

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Where can I see your terms and conditions?

Full copies of Cybershop’s terms and conditions of sale and service as well as other policies are available in PDF format at the following links. You will need Adobe Acrobat Reader or another PDF reading software in order to view these files.

About zipMoney

What is zipMoney?

zipMoney is a simple, convenient and flexible payment option that allows you to buy now and pay later with no credit card required. Once signed up, you can make as many purchases as you like at any of our partner stores, as long as you stay under your credit limit and make your minimum repayments each month. Your personalized zipMoney account puts you in direct control of your online spending, enabling you to purchase or repay as much and as often as you like!

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Who can apply?

Must be 18 years of age
Must be an Australian citizen or a resident
Must be employed in some capacity

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How can I apply?

Click Apply Now and complete the easy 3 minute application. You'll be surprised at how simple the process is. Once approved and you accept the terms and conditions, zipMoney will pay Cybershop on your behalf.

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What else should I know?

Although zipMoney's interest free plan allows you to shop today without paying anything upfront - it is a loan and must be paid back. Failure to do so could affect your future credit rating. zipMoney's payment plans are interest free for up to 6 months, but please be aware that interest will start to accrue after the interest free period. You can see your interest free balance, how long it is estimated to take to repay the loan and change your payment schedule in your digital wallet.

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What are the benefits?

You can buy the goods you want today and pay nothing upfront. By paying with your zipMoney account, you can split the cost of your purchase and pay over time. zipMoney even pays CYBERSHOP on your behalf no money ever changes hands. You're also provided with a virtual account so for your next purchase, all you need to do is sign-in to your digital wallet, confirm and pay. There's no more need to use your credit card or seek a loan elsewhere. It's simple and easy to use.

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What are the fees?

No deposit, so nothing to pay today A one off establishment fee may apply. Don't worry this is added to your interest free balance. Please see your application and contract for details. Minimum monthly payments apply. See your contract and application for details. An interest free period of up to 6 months, after which interest will accrue at the standard annual percentage rate A small monthly admin fee of $4.95 (only payable if a balance is owing) Please refer to your contract, terms and conditions for further information. There is a 1% surcharge fee applicable to this payment method.

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Where can I find out more?

For more information, please visit our Customer FAQ page here Terms and Conditions Available to approved applicants only. Minimum monthly repayments are required, see your contract for details. Paying only the minimum monthly repayment amount will not pay out the purchase within the interest free period. Any balance outstanding at the expiry of the interest free period will be charged interest at the standard annual percentage rate, currently 23.9%. A one off establishment fee applies, see your contract for details. A Monthly Account Service Fee of $4.95 (when balance owing) apply. Terms & Conditions apply and are available on application. Credit provided by zipMoney Payments Pty Limited (ABN 58 164 440 993, Australian Credit Licence Number 441878). Visit www.zipMoney.com.au to find out more.

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Online pricing, does it include GST?

All pricing quoted online includes GST.

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What currencies do you accept?

All pricing on our website is listed as Australian Dollars Including GST. For international orders, GST is generally not included on the product or the freight cost. If you would like to pay by a different currency to Australian Dollars (AUD), please give us a call or email and we will advise you if we can accept your nominated currency. 

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Where do you ship to?

CYBERSHOP uses the following courier services to ship orders.

  • Toll Priority: Australian Interstate, Overnight Domestic Air Services, and Regional Services.
  • Toll FAST: Same Day Perth metropolitan area freight services.
  • DHL Domestic Express: Australian Metropolitan Area Interstate Overnight Air Services
  • DHL Worldwide Express: Limited Worldwide Air Freight services
  • Couriers Please: Perth metropolitan off-peak service, and off-peak interstate service.

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 How long will it take for my order to arrive once shipped?

  • Domestic Air Express:  1-2 Business Days from date of dispatch.
  • Domestic Road Freight: 2-10 Business Days from date of dispatch, dependent on destination.
  • Worldwide Express: Transit times vary between Overnight Air and up to 10 Business days depending on location.

Orders cleared to ship internationally will be subject to the destination country customs clearance procedures, times quoted do not include any delays as a result of customs clearance in the destination country.

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 Online stock levels, are they accurate?

As CYBERSHOP utilises several warehouse facilities around the country, our online stock levels are only updated once per day.
We use the following stock levels to indicate stock availability.

  • In Store – This means that we have the item in stock at our Perth Retail store and it is ready for immediate dispatch.
  • Low Stock In Store – This means that we have limited quantities of the item at our Perth Retail store, best to call us for exact stock levels prior to ordering.
  • At Supplier – We do not have stock at our Perth Store, but our warehouse facilities across Australia do have stock available for dispatch.
  • Out of Stock – This means that the item is now out of stock at both our Retail Store and our warehouse facilities. Contact us for updated pricing and availability.

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 How do I place an order?

  • Simply add the products you are looking for to your shopping cart, click the checkout button and follow the prompts to select your desired shipping method and payment method.
  • Alternatively you can visit us in store, call us and place a phone order, or email us an order request for manual processing.

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How do I find out the exact price for delivery?

  • Cybershop uses a dynamic freight calculation system where freight can be calculated at checkout, or an estimate can be provided from your shopping cart page prior to checkout. The system uses the known product volume, and physical weight along with your destination country and postal code (if required for your country) to calculate accurate freight costs. We use a volume over weight  algorithm to determine shipping weight for purposes of quoting freight.
  • Alternatively you can call or email our team with the product or combination of products you require and we can get you a custom freight quote.

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Do you price match?

Cybershop will endeavour to price match any retail competitor pricing providing the item is in stock locally with that competitor. We cannot price match online retailers at this time.

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How do I go about buying a custom desktop computer system ?

Cybershop has a range of pre-configured custom desktop PCs available on our website in the Cybershop Systems category. For the most part our customised gaming computers are based on one of these models and all of our PCs are custom built to order. You may use our contact form to request a custom quote for a computer based off any one of our packages or you can request a quote for a custom PC just by giving us the name of the software or game you wish to run. Our system builder specialist will contact you with a system overview and will customize a PC exactly to your liking. Once the specification is accepted and a deposit is taken the system will be assembled by our system builder specialist.

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What if I want to build my own Gaming PC, but don’t know how?

Too easy, CYBERSHOP has a service that after our system specialist has worked with you to create your perfect system, for an additional labour charge and a legal waiver requirement, you can build your own system one-on-one with our system builder specialist’s personal guidance. In this service, you will be required to sign a legal waiver that essentially outlines all the risks associated with computer system assembly and ways in which components can be damaged during assembly. It also outlines precautions to be taken while assembling the machine and makes you aware of the fact that if any components are damaged physically during assembly, you will be required to replace them at your own cost during assembly.

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What are your opening hours?

  • 9AM to 5PM Monday to Friday
  • 9AM to 1PM Saturday
  • Technicians are generally not available on Saturdays.

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CYBERSHOP is one of the most dynamic, growing and independent computer & laptop retailers in Western Australia. We also have a full complement of Onsite IT Support engineers and a convenient Online Ordering System to cater to most of your technology requirements. Our friendly staff can advise on hardware, software, or complete solutions backed by a strong service & support departments. 
We are conveniently located at the door step to Perth CBD with free parking available. Give us a call on 08 9227 8589 or visit our shop at 471 William Street Perth WA.

 
 

Contact Cybershop

Address: 471 William Street Perth WA 6000, AUSTRALIA
Call Centre: 08 9227 8589

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All prices are GST Inclusive in AUD. Copyright© 1999-2017 TNTrading Pty Ltd | ACN: 603 723 093 | ABN: 82 603 723 093. All rights reserved.

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